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International Orders

1) Please do not combine Pre-Order items with In Stock items, especially during the busy holiday season!
If you would like to pre-order merchandise, simply place a separate order for it. Placing orders for in stock merchandise with pre-order merchandise, will definitely hold up your order and will definitely lessen the chances of you receiving your order in a timely fashion. We will hold the entire order until all the items are in stock. International orders cannot be split.

2) Make sure to provide daytime contact information!
This is very, very important. Sometimes we may need to verify an order, or sometimes we may need to get your approval if the shipping charge needs to be adjusted. In any case, the easier it is to contact you, the quicker we can process your order.

3) If you are paying by PayPal, you must have a verified or confirmed address!
This is extremely important. If your order comes in through PayPal and it is unverified or unconfirmed, your order is immediately put on hold. We will try to verify the order but this takes time and will definitely hold up your order, sometimes for days or weeks.  


 
:: Please note that the customer is responsible if any duties & taxes are imposed by your country at your country's border. 
Custom fees are very common especially when ordering from the UK. We have no control over these chargesand cannot predict what they may be. Customs policies vary from country to country. For more information we suggest that you contact your local customs office before ordering.

* Very important - please read! 
- If you deny the delivery of a package due to customs fees, please understand that you will be responsible for the Full Cost of shipping to your door and then back to us. So please do not refuse a delivery, it will be extremely costly.
RETURN POLICY - Any international order being returned must contact us before proceeding with the return. Failure to do so will prevent us from reimbursing you for your return shipping costs.
 
* If you are paying by Visa or Mastercard, please read the following:  Our on-line merchant service allows us to verify Visa & Mastercard orders.  In the case where your issuing bank does not participate in the international address verification service, you will be contacted via email and be requested to fax over a copy of your Visa or Mastercard credit card statement/bill. If this is the case, please feel free to cross out any information you feel is personal - we are only interested in seeing your credit card number on the same document as your name and billing address. We apologize for the inconvenience but unfortunately international on-line fraud is very common and we find it essential that all orders, domestic and international be verified. 
 
Click here to find the telephone country code to the United States from your country. If you are sending a fax, you will need the country code.
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